Terms and Conditions

  1. Introduction

1.1 The terms set out in this document (“Agreement”) shall apply to the repair (“service”) we provide to repair your smartphone, tablet, laptop, games console; including controllers (“Device”)

1.2 Any reference to “us”, “we” and “our” refer to Remedy Tech Centre Limited and references to “you” and “your” are references to you (“Customer”).

Summary:

Use of our repair service may void your manufacturer’s warranty.  If you are unsure as to the validity of your warranty, please liaise with the manufacturer of your device prior to utilising our service.

Any data or information that you may have stored on your device shall remain your responsibility and we accept no liability for loss of such data however caused.  Prior to utilising our service we highly recommend that you back-up your device onto an external hard drive.

We take no responsibility for any progression in damage for device(s) that have been damaged by liquid. Although unlikely, opening the device could initiate further damage and in some cases may result in the device being unrepairable.

We shall offer 1-month warranty for liquid damage repairs. Should your device display additional issues relating to liquid damage during the warranty period, we will re-assess and re-quote for the work required.

We take no responsibility for any progression in damage where your device has been repaired by a third party prior to utilising our repair service. Should any issues arise, once the device is opened, we will contact you via telephone/email. (Examples of this may include missing internal components and or torn flex cables etc).

We cannot guarantee your device will be repaired/returned within our stated turnaround time as there are a number of external factors that can affect this.  Any stated turnaround time will commence once your device has arrived at our repair centre.

The warranty term included with your repair is detailed in section 2.  If your device develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. The warranty includes the repaired/replaced part(s) only and does not include further accidental or liquid damage to these parts. If your device is repaired by a 3rd party after utilising our service, your warranty with Remedy Tech Centre Limited will be null and void.

  1. Repairs

2.1 This agreement shall start from the date you sign the booking confirmation form (in-store) and will continue until we have repaired or otherwise returned your device, and received any payment due from you.

2.2 We shall make all reasonable efforts to repair your device subject to part availability and under the terms of any relevant warranty/guarantee. We shall perform our service with the upmost care and attention to detail.

2.3 We shall use high quality parts for the repair of all devices.

2.4 We will require the passcode of your device to test before and after repair. Should you prefer to retain this information, we can still proceed with a repair but will not be able to perform a full functionality test on your device post repair check. If you are unable or unwilling to provide your passcode/password, we will replace all relevant components in line with the fault(s) identified.  However, as we are unable to complete a full functionality test on your device, no warranty will be offered as we cannot confirm the repair has been successful.

2.5 Any ETA or turnaround time for completion of your repair is an estimate only and does not form any obligation under the terms of this Agreement. We will aim to return your device as soon as possible, however, any Level 3 repairs (i.e. repairs to the mainboard) may take 5 working days or more to complete.  Any stated turnaround time is also linked to the relevant parts being available for the repair to be completed.

2.6 We will notify you (via e-mail/text) when your device has been repaired/unrepaired and is available for collection in-store.  If necessary, we shall store your device for a period of 28 days.  If the device has not been collected, we reserve the right to recycle or make your device for sale on day 29.

2.7 We reserve the right to retain your device until any and all outstanding payments are made.

2.8 If for any reason we are unable to complete a repair, or the repair will incur further costs payable by you over and above the initial repair price, we will notify you via telephone and/or email.  If no fault is found on your device or you choose to decline a revised quote, we will return your device unrepaired.

2.9 Use of our repair service may void your manufacturer’s warranty. If you are in any doubt as to the validity of your warranty, please make contact with the manufacturer prior to utilising our service.

2.10 We will affix warranty seals following repair.  Any tampering or removal of the warranty seal will result in your warranty with Remedy Tech Centre Limited null and void.

* Please see below for further detail in respect of specific warranty periods:

DEVICE

WARRANTY PERIOD

Mobile Phone Repairs:

·       Screen repair

·       Housing repair

·       Screen and housing repair (Apple range only)

·       Other repair (small parts)

 

2 Years

Tablets – iPad Repairs:

·       LCD replacement

·       Touch glass replacement

·       Housing replacement

·       Other repair (small parts)

 

2 Years

Tablets – Other manufacturer repairs:

·       Screen replacement

·       Other repair (small parts)

 

2 Years

Laptop Repairs:

·       Screen repair

·       Power or keyboard repair

 

2 Years

Gaming Repairs (Consoles and Controllers):

·       Laser repair

·       DVD drive repair

·       Other repair (including controllers)

 

2 years

Gaming Repairs (Handhelds):

·       Screen repair

·       Housing

·       Other (small parts)

 

2 years

2.11 The warranty offered by us is linked to a specific device as identified by its IMEI or serial number and to a specific customer as identified by the records on our system.  The warranty will cover the customer for any reoccurrence of the original fault and for the part replaced/repaired only.  However, if additional faults arise, they will not be covered under the terms of this warranty.  Furthermore, the warranty will not cover accidental damage, and is non-transferable should the device change ownership.

2.12 We do not accept liability or responsibility for any progression in damage where your device has been repaired by a third party prior to it’s arrival at our repair centre.  If any further issues come to light once the device has been opened, our Customer Service Team will contact you to discuss via e-mail Should any issues become evident, once the device is opened, we will contact you via telephone/email.

2.13 We do not accept responsibility for any progression in damage where a device(s) has been damaged by liquid. Opening the device could initiate further damage which in some cases may lead to the device being unrepairable.

2.14 We shall offer 1-month warranty for liquid damage repairs. Should your device display additional issues relating to liquid damage during the warranty period, we will re-assess and re-quote for the work required.

2.15 Following repair, we cannot guarantee any water-proofing or water resistance to your device.

  1. Liability

3.1 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our exclusive option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying you any amount that you have paid in respect of the Services.

3.2 If, through our negligence or misconduct, we damage your device Beyond Economical Repair (BER), our liability will be limited to the cost of providing a replacement with a product that is the same as or similar to the original device.  Should this issue arise, we shall provide the replacement within a mutually agreed timeframe and upon your device becoming unrepairable.

3.3 Any data or information that you may have stored on your device shall remain your responsibility and we accept no liability for loss of such data however caused.  Therefore, it is highly recommend that you back up your device to an external hard drive prior to utilising our service.

3.4 Nothing in clause 3 shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.

3.5 We accept no liability direct or indirect, for special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, data, profits, anticipated saving, goodwill or any other indirect or consequential loss or damage of whatsoever nature howsoever arising.

3.6 We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three months of becoming aware of the circumstances giving rise to the claim or, if earlier, three months from the time you ought reasonably to have become aware of such circumstances.

  1. Data Protection

4.1 We ask for your name, address, telephone number and e-mail address so that we can notify you when your device has been repaired (or unrepaired) and provide you with an efficient customer service experience. By signing or agreeing to our terms and conditions and by using our service, you consent to us utilising your details as described above.

4.2 We will not share your data with any third party companies.

  1. General Information

5.1 We shall not be liable to you for any delay in our failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.

5.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.

5.3 This Agreement sets out the whole agreement and understanding between you and us in connection with its subject matter.

5.4 This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.

5.5 If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of the Agreement so that it is effective to the extent that it shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.

5.6 Nothing in this Agreement shall confer on any third party and benefits under the provisions of the Contracts (Rights of Thirds Parties) Act 1999.

5.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

  1. Indemnification

You agree to indemnify, defend and hold harmless Remedy Tech Centre Limited, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

  1. Copyright, Licenses and Submissions

7.1 The entire contents of our website are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are CeX Clinic, its affiliates or other third party licensors.

7.2 You may not modify, copy, reproduce, upload, post, transmit or distribute, in any manner, the material on the site.

7.3 You may link to our website www.cexclinic.com as long as you do so in a way that is fair and legal and does not damage our reputation, but you must not establish a link in any way which suggests an association or endorsement where one does not exist.

7.4 You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials.

7.5 You agree to grant to CeX Clinic a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail (enter e-mail address) by all means and in any media now known or hereafter developed.

7.6 Publications, products, content or services referenced herein or on the site are the exclusive trademarks or servicemarks of CeX Clinic. Other product and company names mentioned in the Site may be the trademarks of their respective owners.

7.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.